Customer Support – Your Go‑To Guide for Easy Help

Got a question about a listing, a booking hiccup, or just want to know how we keep your data safe? You’re in the right place. Our support team is built to answer real‑world problems fast, so you can focus on enjoying the experience you’re looking for.

How to Reach Us

We’ve kept the contact options simple. Drop us an email at [email protected] and you’ll hear back within a few hours. If you need a quick answer, hit the live chat widget in the bottom right corner of any page – it connects you to a live agent straight away. For urgent matters, say you’re on the phone with a therapist and need to change a time, give us a call at +44 20 1234 5678. Our lines are open Monday to Saturday, 9 am to 9 pm GMT.

Common Issues and Quick Fixes

Booking problems. Most hiccups happen because of outdated availability info. Refresh the listing page, double‑check the therapist’s calendar, and make sure you’ve entered the correct time zone. If the slot still looks wrong, our chat agents can pull the real‑time schedule for you.

Privacy concerns. We never share your personal details with third parties. All payment info is processed through secure, PCI‑compliant gateways. If you want to delete your account or download a copy of your data, just ask – we’ll handle it within 24 hours.

Missing reviews. Occasionally a review gets flagged by our moderation system. If you think it was a mistake, forward the original text to support and we’ll restore it after a quick check.

Anything else? Our FAQ page covers the most asked questions, from how to filter listings by location to what to expect in a first‑time session. Still stuck? Use the “Submit a Ticket” button at the bottom of the support page and include screenshots – that speeds up resolution.

We know that a smooth booking experience is part of the fun. That’s why we keep our support hours long, our responses short, and our privacy policy crystal clear. Reach out any time, and we’ll get you back on track so you can enjoy a great massage without the hassle.